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Showing 21 results for "Complaints"
The importance of first contact resolution – by Richard Ferris
The importance of first contact resolution When it comes to customer experience, First Contact Resolution (FCR) has become an increasingly important measure which puts a sole focus on resolving a customer issue or complaint at the first time of asking. Partly linked with the rapid growth of review sites such as Trustpilot and Google Review, […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Complaints management overview
Complaints management overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
The complete guide to complaint management
The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. This guide covers everything from customer complaint management through to effective resolution strategies, giving you all the insights you need. If you’d like to learn more about how Sigma Connected can help your […]
Outsourced complaint management – a Q&A with Emma King
Outsourced complaint management As part of our Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining us in the hot […]
How a good complaint handling strategy retains customers
How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
