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Showing 11 results for "Water"
The energy sector crisis – what next for the water industry?
The energy sector crisis – what next for the water industry? There continues to be extensive debate about the current state of the UK’s energy sector and the turbulent time ahead for many of the energy companies and their customers. Over and above anything, our thoughts continue to go out to anyone who is personally […]
Introducing our dedicated sector specialist … Rob Sawle
Introducing our dedicated sector specialist … Rob Sawle Rob, a senior sector specialist with over three decades of experience, sits down with us to discuss his role and the benefits he thinks Sigma Connected can deliver for clients in the fast-paced utilities sector. Q. Could you summarise your career and your experience please? Rob: Thanks! […]
Non-household Water – Customer lifecycle
Non-household Water – Customer lifecycle At Sigma Connected, we know how competitive the non-household water market can be – and why standout customer service is more important than ever. That’s why we put our in-house industry knowledge and experience to work, helping you stay Ofwat compliant, maintain the highest levels of customer satisfaction, gain and […]
Sigma Connected’s ReachOut continues to support the vulnerable
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
Sigma Connected wins Anglian Water vulnerable customer support contract
21Feb 2022 Sigma Connected wins Anglian Water vulnerable customer support contract A UK business outsourcing specialist has agreed a three-year contract with Anglian Water to support its most vulnerable customers. Sigma Connected, which provides UK and offshore customer contact services for some of Britain’s biggest utility and financial services firms, has signed the deal […]
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing […]
How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure
How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t […]
How the Utility sector is primed to leverage data and build a customer-centric future
How the Utility sector is primed to leverage data and build a customer-centric future There’s never been a more critical time for the Utility sector to transform and re-invent the wheel. The industry’s landscape is currently defined by emerging challenges and seismic shifts, but it’s also the perfect time to embrace new opportunities opened up […]
Increasing cost pressures on energy providers
The Australian Utility sector is on the cusp of a new era full of challenges and opportunities waiting to be unleashed. Adopting the latest technologies and going through an end-to-end digital transformation presents enormous possibilities. Yet, the challenges, pressures and expectations, whether from customers, rising energy costs, government policies and consumers who expect more for […]