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Why 24/7 customer service is important
Why 24/7 customer service is important 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses across multiple platforms. Plus, […]
Cape Town shines in global business services by Ryan Strategic Advisory
Cape Town, South Africa stands out as the offshore destination for voice interactions Download Now In this freely available paper, industry analysts Ryan Strategic Advisory, look at the value proposition for UK and US businesses considering offshoring their customer service. Cape Town, South Africa stands out head and shoulders above other locations. The paper focuses […]
10 Key customer service principles
10 Key customer service principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is often a key factor in winning repeat customers or losing them. With the field of customer service being so broad, we’re narrowing the best practices down to 10 key principles. […]
The complete guide to complaint management
The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. This guide covers everything from customer complaint management through to effective resolution strategies, giving you all the insights you need. If you’d like to learn more about how Sigma Connected can help your […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
How to measure customer retention
How to measure customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new customers […]
What is customer service and why is it important?
What is customer service and why is it important? Customer service is something that every business needs to focus on and in this customer service guide, we’ll give you all the information you need to start optimising your approach and give your customers the care, attention and support that they need. Here at Sigma Connected, […]
The ultimate list of customer service skills
The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with excellent customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly fulfilling […]
The complete guide to executing an effective omnichannel collections strategy
The complete guide to executing an effective omnichannel collections strategy Download Now What does the current economic climate mean for collections? As we go through one of the biggest periods of economic change since the global financial crisis in the late 2000s, almost every household in the UK is being impacted by the affordability crisis. […]
The missing link: what the travel sector needs to do to regain customers’ trust and loyalty
The missing link: what the travel sector needs to do to regain customers’ trust and loyalty Download Now In 2019, there were an incredible 1.9 billion international trips made globally and the travel sector accounted for almost 1 in 10 jobs worldwide. Then, it all came crashing to a halt as borders closed and planes […]