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Helping customers pay on time: Our top 3 approaches
Helping customers pay on time: our top 3 approaches Over 50,000 SME businesses go bust each year due to problems caused by late payments. Therefore, businesses that rely on regular payments from customers to stay afloat must ensure that those payments arrive on time. To help companies prevent late payments from impacting them negatively, we’ll […]
The importance of empathy during collections
The importance of empathy when collecting late payments Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and […]
What does the customer experience of the future look like?
What does the customer experience of the future look like? Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, […]
Are self-managed teams changing the shape of customer experience?
Are self-managed teams changing the shape of customer experience? Download Now We are fortunate here at Sigma Connected that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey […]
Why outsource – Discover how outsourcing can benefit your business
Why outsource – Discover how outsourcing can benefit your business With many people still working from home under lockdown, the sheer flexibility that outsourcing affords cannot be understated. Whether you want to build capacity or streamline the operations of your business, contracting a third party to support you could be the solution. Many other businesses […]
Bounce Back Loans – a fine balancing act for lenders
Bounce Back Loans – a fine balancing act for lenders Download Now With the Government having introduced a variety of financial business support schemes to get companies through the pandemic, the question now is how sustainable are they and what is next for initiatives such as the Bounce Bank Loan Scheme and the Coronavirus Business […]