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Showing 22 results for "Human Touch"
One me, One Sigma – a Q&A with Scott Evans
One me, One Sigma – a Q&A with Scott Evans Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have […]
How we put the human touch back into an energy company’s chatbot process
When our client, a larger energy supplier, was struggling with customers who weren’t engaging with their new chatbot service and were frequently dropping out of customer service conversations, they came to us for a solution. To find out how we solved the problem, read the full case study.
The complete guide to executing an effective omnichannel collections strategy
The complete guide to executing an effective omnichannel collections strategy Download Now What does the current economic climate mean for collections? As we go through one of the biggest periods of economic change since the global financial crisis in the late 2000s, almost every household in the UK is being impacted by the affordability crisis. […]
How do you manage your team?
How do you manage your team? Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team. One of the most traditional management styles is command and control: a single leader is in charge of a group […]
What makes self-managed teams successful?
What makes self-managed teams successful? The first question you might be asking is “what is a self-managed team?” In short, a ‘self-managed’ or ‘autonomous’ team, is where every member takes collective responsibility for ensuring that a department meets its targets. Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous […]
How do self-managed teams improve job satisfaction?
How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams. Employing innovative team […]
Where’s the human element gone in customer service?
What is the human element in customer service and where has it gone? We’ve been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers’ expectations. Increasingly hard-to-meet expectations are bad news for businesses because, […]
Digital vs human: Comparing customer service channels
Digital vs human: Comparing customer service channels The majority of today’s customers expect to be able to receive service through any channel and on any device, with 59% saying that they use multiple channels to get their questions answered. Although digital methods of communication are growing in popularity, particularly amongst younger generations, it’s important to […]
How to keep the human element in customer service
How to keep the human element in customer service A shocking 59% of consumers say that companies have lost touch with the human element of customer experience. The “human element” refers to the possibility of a genuine connection between a customer and a service agent emerging during a customer service interaction. It’s vital that these […]
The human touch
The human touch Significant advances in technology over the past few decades have transformed the way companies deal and interact with customers – enabling even more products and services to be tailored to individual needs and specifications, improving efficiency with automated and streamlined processes. But while this friction-free way of working has proved attractive to […]