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Showing 5 results for "Fraud"
Why fraud resolution matters more than detection speed – by Colin McMahon
Why fraud resolution matters more than detection speed Fraud resolution over detection speed Fraud can be stressful for customers and create pressure for the teams supporting them. In financial services, the focus often sits on how quickly suspicious activity is spotted, but a fast alert doesn’t guarantee a clean outcome. In reality, what happens after […]
The human factor in fraud support – by Colin McMahon
The human factor in fraud support When fraud happens, it’s people who feel the impact first. So it makes sense that the people dealing with it – not just the systems spotting it – play such an important role. In financial services, technology is brilliant at picking up red flags quickly, but it’s human support […]
Discover our smarter fraud response
Discover our smarter fraud response Our expert fraud teams safeguard financial trust, combining expertise with genuine care and understanding in every interaction. Whether resolving fraud disputes or handling lost or stolen card cases, we take a personal approach, aware of the real-life impact of financial uncertainty.
Managing dynamic fraud threats
Managing dynamic fraud threats The real costs of fraud Front-line fraud teams are under pressure. In a sector struggling with dynamic threats and high staff turnover, maintaining an effective operational response is becoming ever-more difficult. The scale of the challenge is immense. Fraud now accounts for 41% of all crime¹ in England and Wales. In […]
