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Showing 12 results for "Customer Acquisitions"
The importance of transparency in debt collections
The importance of transparency in debt collections An effective collections process is a key pillar of a financially healthy business, improving cash flow and allowing for continual growth. However, it can also be a complex process, with not only money at play, but emotions, too. That’s why a successful collections strategy should always keep empathetic, […]
Customer service in the age of instant gratification – meeting expectations in real-time
Customer service in the age of instant gratification – meeting expectations in real-time Customer expectations have changed, with the demand for instant deliveries, instant communication and instant replies continuing to grow. But not every business and customer service team can keep up with this demand, and even the ones that can, could be at risk […]
What is customer retention and why is it important?
What is customer retention and why is it important? Customer retention goes beyond just keeping customers around. It’s about building a long-lasting relationship that turns them into loyal advocates. It’s about making sure that the people who already believe in your brand choose you again and again, all while fostering a deeper connection with them. […]
A new year needs a new outlook – by Gary Gilburd
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
Why Cape Town is the ideal offshore customer service location
Why Cape Town is the ideal offshore customer service location Download Now An introduction to offshoring The world seems much smaller these days, thanks to the internet and remote working technologies. Covid-19 normalised working from home, from pretty much anywhere, and now we don’t so much as bat an eyelid at (virtually) working with people […]
How we deliver excellent customer service – a Q&A with Zaid Kamaldien
South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]
How to manage changing consumer habits
How changing consumer habits affect recruitment in retail Consumers have shifted the way they shop, from the brands they choose and products they buy to how they pay for their purchases. As consumer habits and expectations change, businesses may struggle to find the people they need to meet the demand, particularly in customer services. This […]
The impact of customer disengagement on your business
The impact of customer disengagement on your business As we have progressed into the digital age, the potential avenues of interaction between a company and a customer have increased. Nowadays, customers count social media, live chats, email, and interactive bots as potential touchpoints alongside face-to-face interactions. There are now multiple ways for a customer to […]
How do your digital & voice collections strategies stack up against your peers?
How do your digital & voice collections strategies stack up against your peers? Choosing the right channel for engaging with customers is key to delivering the best customer experience. But how do you decide? When is it is right to automate the customer contact on a digital channel and when should the human touch remain […]