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Showing 12 results for "Customer Acquisitions"

A new year needs a new outlook

A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]

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Why South Africa is the ideal offshore customer service location

Why South Africa is the ideal offshore customer service location The offshoring and outsourcing industry is experiencing exponential growth. Countries like South Africa are heavily investing in BPO development, as its location and cultural makeup are the ideal fit for brands in UK, US, and Australia time zones. This eBook acts as a guide for business leaders […]

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How we deliver excellent customer service

South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]

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Customer Retention Whitepaper

Customer Retention: What you need to be doing

Customer Retention: What you need to be doing Brand loyalty was tough before, but it’s been even tougher in recent years. According to McKinsey, 75% of consumers altered their brand preferences during the pandemic, and almost 40% deserted trusted brands to try new ones. There has never been a better time to develop brand empathy […]

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Changing consumer habits

How to Manage Changing Consumer Habits

How changing consumer habits affect recruitment in retail Consumers have shifted the way they shop, from the brands they choose and products they buy to how they pay for their purchases. As consumer habits and expectations change, businesses may struggle to find the people they need to meet the demand, particularly in customer services. This […]

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customer disengagement

The impact of customer disengagement on your business

The impact of customer disengagement on your business As we have progressed into the digital age, the potential avenues of interaction between a company and a customer have increased. Nowadays, customers count social media, live chats, email, and interactive bots as potential touchpoints alongside face-to-face interactions. There are now multiple ways for a customer to […]

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How To Deliver Exceptional Customer Service

From ‘good’ to ‘great’: How to start delivering exceptional customer service 10 Jun 2022 The energy sector is currently facing existential challenges. Though wholesale gas prices have gone up, price caps are forcing suppliers to sell at a loss. Consumers are also increasingly worried as new inflation highs mean they’re still struggling to make ends […]

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The difference between good and great customer service

The difference between good and great customer service The world of customer service has changed considerably in the last decade. It used to be that companies could rely on offering a good product at a reliable price – get that balance right, and the business should be on track to succeed. However, in a digital […]

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