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Why contact centre agents are the true heroes of your brand – by Mike Harfield
Why contact centre agents are the true heroes of your brand We all know how important great customer experiences are. So why don’t we value more the people who deliver them, day in day out? In a business, contact centre agents often get the short end of the stick. They’re seen as the bottom rung […]
Introducing our dedicated sector specialist … Colin McMahon
Introducing our dedicated sector specialist – a Q&A with Colin McMahon Colin McMahon, our widely respected Director of Financial Services, is next up to take part in our Q&A series. In our brief interview, we spent time with Colin chatting about his role here at Sigma Connected, what his experience adds to our financial services […]
Introducing our dedicated sector specialist … Rob Sawle
Introducing our dedicated sector specialist … Rob Sawle Rob, a senior sector specialist with over three decades of experience, sits down with us to discuss his role and the benefits he thinks Sigma Connected can deliver for clients in the fast-paced utilities sector. Q. Could you summarise your career and your experience please? Rob: Thanks! […]
What’s the true cost of customer service?
What’s the true cost of customer service? In-house vs outsourced vs offshore – which delivers the most value in terms of quality AND savings? Here we break it down to the average cost per customer service agent in each scenario. “These days, onshoring may not deliver the obvious cost savings of the past, but delivers […]
Introducing our dedicated sector specialist … Susan Young
How insurance specialism is being received by our clients – a Q&A with Susan Young With almost three decades of experience on the client side of the insurance sector, Susan Young, our Group Director of Insurance, formally joined us in January this year to spearhead our growth in the industry. As one of the insurance […]
The role of negotiation in successful early arrears collections
The role of negotiation in successful early arrears collections Collecting outstanding arrears is a difficult process for both creditors and customers, with many factors influencing outcomes. Circumstances can change and people can find themselves in situations they never expected to be in. As a result, it’s so important to approach every collection on an individual […]
A Q&A with Rory Johnston, Trace & Commercial Manager at McLaren Credit Services
A Q&A with Rory Johnston, Trace & Commercial Manager at McLaren Credit Services We recently caught up with Rory Johnston, Trace and Commercial Manager at McLaren Credit Services (MCS), which forms part of the Sigma Connected business. With extensive experience across the debt collection sector, we chatted to Rory about his role, what he brings […]
The next step on our Disability Confident journey
The next step on our Disability Confident journey In August 2021, we were delighted to be recognised by the Department for Work and Pensions as a Level 2 Disability Confident Employer. Over the past three years, that government scheme recognition has helped us to showcase the importance and value disabled people, and those with health […]
Empathy and human interaction are still key as people continue to struggle to pay bills
Empathy and human interaction are still key as people continue to struggle to pay bills In the past week, the Financial Conduct Authority (FCA) released the findings from its ‘Financial Lives cost of living’ survey, which tracks the number of households in financial difficulty or hardship. It saw nearly 3,500 adults in the UK taking […]
Help your customers: 5 ways to deal with debt
Help your customers: 5 ways to deal with debt In this article we look at how the financial climate is creating an increasing “buy now, pay later” culture. With costs continuing to increase in all areas of their lives, people could become stuck in a debt cycle. How do they choose what bills to pay? […]