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Showing 44 results for "Case Studies"

Supporting residents in debt – how Barnet Council used ReachOut to re-engage residents struggling with council tax arrears

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Achieving offshore excellence: scaling sales and service without compromise

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Building trust with a reputable bank through complex offshore fraud delivery

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Strengthening customer experience while cutting costs by 40%

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From 20 to 250FTE: growing together with trust

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How Sigma Connected delivered top-tier results through partnership and innovation

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How Sigma Connected successfully took on increased collections work with proven results for a well-known energy retailer

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How Sigma Connected helped SES Business Water strengthen their customer experience

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How Sigma Connected transformed collections for a leading motor finance provider through an onshore/offshore model

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90% quality in 12 weeks: how we rebuilt a bank’s complaints system quickly

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