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Showing 48 results for "Case Studies"
How we put the human touch back into an energy company’s chatbot process
When our client, a larger energy supplier, was struggling with customers who weren’t engaging with their new chatbot service and were frequently dropping out of customer service conversations, they came to us for a solution. To find out how we solved the problem, read the full case study.
Improving complaint handling by reducing re-opened & escalated complaints
With Sigma Connected’s help, our client’s complaint handling improved massively, with a 6% reduction in in-call transfers, a 4% decrease in re-opens, and an increase in NPS from -16 to +13. Find out how we did it.
