The customer service hub
At Sigma Connected, we know that great customer service and successful complaint management go hand in hand. Our approach to both is people-focused, empathetic, and underpinned by the belief that prioritising customer relationships leads to better outcomes for everyone.
Our human approach to customer service
Here, you’ll find everything you need to know about how this approach ensures excellent customer service and effectively manages complaints.
Sometimes you just need to speak to a person
We’re more than just another outsourcing company, and we pride ourselves on being different from the rest. At Sigma Connected, our approach to customer service revolves around empathy. Maintaining compassion and a human touch are at the core of what we do – watch the video to find out why.
Watch the videoHow can Sigma Connected improve your CX?
Combining extensive customer service experience with a people-centric ethos, our human approach to CX is high-quality, effective, and compassionate. Ready to learn more?
Case Studies
How we put the human touch back into an energy company’s chatbot process
When our client, a larger energy supplier, was struggling with customers who weren’t engaging with their new chatbot service and were frequently dropping out of customer service conversations, they came to us for a solution. To find out how we solved the problem, read the full case study.
Read full case study
Improving complaint handling by reducing re-opened & escalated complaints
With Sigma Connected’s help, our client’s complaint handling improved massively, with a 6% reduction in in-call transfers, a 4% decrease in re-opens, and an increase in NPS from -16 to +13. Find out how we did it.
Read full case study
Handling complaints the Sigma Connected way
Making complaints management positive
While negative customer feedback now and then is an inevitable reality for any organisation, adopting a strategic approach to complaint resolution can transform these situations into opportunities to strengthen customer loyalty and brand reputation. At Sigma Connected, our fine-tuned complaints management system does just that – watch the video to find out how exactly it works.
Watch the videoHow could Sigma Connected transform your complaints outcomes?
We pride ourselves on approaching complaints differently – but what does that mean? Get to know our people-first process and find out why it’s so effective.
Our tried-and-tested complaints methodology
How do we transform your complaints outcomes? You can choose the specific areas of our complaints services you need, or let us manage your entire complaints process end-to-end. Here’s a quick look at our methodology.
CX resources
Explore these resources for guidance on how you can deliver excellent, empathetic customer service the Sigma Connected way.
The complete guide to complaint management
The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. This guide covers…
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Why 24/7 customer service is important
Why 24/7 customer service is important 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In…
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The power of putting the human back into your CX
What are the most important focus areas when ensuring your customer service is up to scratch? Find out in our guide.
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10 Key customer service principles
10 Key customer service principles Strong customer service principles are core to any company – and, in terms of customer expectations, the customer experience is…
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What is customer service and why is it important?
What is customer service and why is it important? Customer service is something that every business needs to focus on and in this customer service…
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Why is the human touch so important to customer service?
Why is the human touch so important to customer service? Download Now At Sigma Connected, we believe in the power of the human touch when…
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