Retail & Ecommerce Outsourcing Customer Service

Improving your customer experience
We have the flexibility and experience to help you succeed in a challenging and competitive marketplace.

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High quality, flexible retail outsourcing solutions

A consumer shift towards digital shopping has become a challenge for retailers. Our flexible ecommerce outsourcing solutions help you stay connected with your customers across every channel in a changing environment.

At Sigma Connected, we focus on people. Working in partnership with you and your customers across all communication channels, we can deliver high quality, flexible customer contact solutions.

Peak periods

We can ease the workload and ramp up your customer services, at speed, during busy periods such as Black Friday or Christmas.

Many brands choose to outsource ecommerce customer service during these times to ensure quality and consistency when volumes are at their highest. Quality customer service is essential, particularly during peak periods, and our experts can make all the difference in retaining and expanding your customer base. Our onshore and offshore ecommerce call centre outsourcing solutions are tailored to your processes and aligned with your company’s brand.

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Benefits of our approach

As one of the leading ecommerce outsourcing companies, Sigma Connected provides complete retail outsourcing services, delivering end-to-end outsourcing solutions from sales to late-stage collections. You can also utilise our expertise for targeted support in areas such as complaint management and customer retention.

Our customer advisors are focused on the experience of your customers, while ensuring brand integrity is maintained at all times. By choosing to outsource ecommerce support to Sigma Connected, brands can demonstrate genuine improvements to satisfaction scores while concentrating on their core business.

Your business is different to your competitors, and our services are tailored to meet your specific needs. With deep knowledge of outsourcing in the retail industry and expertise in retail IT outsourcing, our experts ensure every project is a true reflection of your business and your brand.

Get in touch with our team today

If you’d like to chat to our team about the options available to your business, you can fill out our handy contact form below – we just need some basic information to get the ball rolling and from there, we can start to formulate a bespoke action plan that works for your business!