How human is your CX?
Take this 2-minute quiz to find out if you need to put the human back in your CX delivery.
We’ll even send you a free guide at the end, full of our top tips for combining automation with the human touch for a seamless customer experience.
Q1
Is it easy to find a contact
number on your website?
Q2
Do you operate a multichannel customer
service strategy enabling customers to contact
you on their preferred channel?
Q3
Do you have extended operating
hours in your contact centre?
(outside of a 9-5 working day)
Q4
Are your existing resources regularly overwhelmed by
the number of calls coming into your contact centre?
Q5
Do you struggle to recruit
customer service operatives?
Q6
Do you struggle to retain
customer service operatives?
Q7
Which of these customer service KPIs
does your business prioritise most?
Q8
Are you using AI (e.g. Real Time Analytics) to improve
customer outcomes / satisfaction on your calls?
Q9
What is your average
Trustpilot rating?
Your human score is...
55%
You have room for improvement in adopting more human-centric practices. Consider exploring ways to enhance your customer interactions.