We are
We are Sigma Connected
We are As an outsourcing partner, we provide 24/7 white-label customer contact and service centre solutions, but at Sigma Connected, we do things a little differently.
We are Sigma Connected, we are different
Different is thousands of independent thinkers, connected and working together. Different is flexible, scalable, smart. Different listens so different learns; that’s why different understands. Different says ‘can do’ and then it does. Different is never settling for ‘good’ as good enough. Different is brave. Different is kind. Different is better.
We are not just another business process outsourcing provider. We are a people company, built on the power of human connections. Whether that’s with our employees, our clients, our clients’ customers or our wider communities, to us every connection is important. Because better connections mean better outcomes for all.
Our services
We provide outsourced customer contact and BPO solutions, 24 hours a day, 7 days a week, 365 days a year.
We deliver services across all contact channels including phone, web, SMS, socials and email.
Working together with you ….
Industry recognised
Sigma Connected has been recognised as an Aspirant in the 2023 Customer Experience Management PEAK Matrix® by research company, the Everest Group.
Our industries
Your demands are unique and will naturally vary over time as your business and customers change.
With experience and expertise in a range of industries, we can adapt and will work flexibly with your team leaders to ensure your service needs are always met.
Our latest posts
Scaling fast to keep customer service moving
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More customers, lower effort, better TrustPilot scores: How Sigma Connected gets the best from Kraken
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Meet the team behind Sigma Connected in South Africa: Justus Fourie
Meet the team behind Sigma Connected in South Africa: Justus Fourie There’s a lot more to Sigma Connected’s South African operation than the numbers. Behind…
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How specialist support helped strengthen performance and customer outcomes
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How Sigma Connected and Oakbrook worked together to improve customer conversations, engagement and outcomes
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How to reduce contact centre demand without hiring more agents – by Rich Furlong
How to reduce contact centre demand without hiring more agents When contact centre demand starts to rise, the first thought is often to hire more…
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Why complaint volumes are rising and what businesses can do about it – by Richard Ferris
Why complaint volumes are rising and what businesses can do about it Complaint volumes can tell you a lot about how your business is performing…
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15 years of Sigma Connected – how we built a different kind of BPO – by Mike Harfield
15 years of Sigma Connected – how we built a different kind of BPO Fifteen years in, the question I keep coming back to is…
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Common outsourcing mistakes and how to avoid them – by Peter Doveren
Common outsourcing mistakes and how to avoid them Outsourcing customer service can be a really smart move for many organisations. It can give you more…
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7 signs your customer service team is at capacity – by Jo Watts
7 signs your customer service team is at capacity Most customer service teams can cope with a busy spell. A product issue, a seasonal peak,…
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Outsource with confidence
Speak to our team about tailored outsourcing solutions that support retention, satisfaction, and growth.
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