Q1 Bubble icon

Is it easy to find a contact
number on your website?

Q2 Bubble icon

Do you operate a multichannel customer
service strategy enabling customers to contact
you on their preferred channel?

Q3 Bubble icon

Do you have extended operating
hours in your contact centre?

Q4 Bubble icon

Are your existing resources regularly overwhelmed by
the number of calls coming into your contact centre?

Q5 Bubble icon

Do you struggle to recruit
customer service operatives?

Q6 Bubble icon

Do you struggle to retain
customer service operatives?

Q7 Bubble icon

Which of these customer service KPIs
does your business prioritise most?

Q8 Bubble icon

Are you using AI (e.g. Real Time Analytics) to improve
customer outcomes / satisfaction on your calls?

Q9 Bubble icon

What is your average
Trustpilot rating?


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