Q1
Is it easy to find a contact
number on your website?
Q2
Do you operate a multichannel customer
service strategy enabling customers to contact
you on their preferred channel?
Q3
Do you have extended operating
hours in your contact centre?
Q4
Are your existing resources regularly overwhelmed by
the number of calls coming into your contact centre?
Q5
Do you struggle to recruit
customer service operatives?
Q6
Do you struggle to retain
customer service operatives?
Q7
Which of these customer service KPIs
does your business prioritise most?
Q8
Are you using AI (e.g. Real Time Analytics) to improve
customer outcomes / satisfaction on your calls?
Q9
What is your average
Trustpilot rating?


Your human score is...
55%
Learn how to improve it and download your FREE guide by entering your details below.