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Showing 7 results for "Vulnerable Customers (ReachOut)"

Connecting with customers in financial difficulty

Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]

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Giving vulnerable customers the best experience

Giving vulnerable customers the best experience According to a Financial Conduct Authority (FCA) study, approximately 25 million vulnerable people live in the UK. However, as the pandemic moves into calendar year three and the cost of living soars above wage increases, 2022 will create more first-time debtors than ever before. In unfamiliar territory, people new […]

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Day in the life of a pathfinder supporting vulnerable customers

Our ground-breaking service for vulnerable customers has won two UK industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible support. A vital and integral part of its success are […]

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The power of caring – energy debt in a covid world

Financial hardship and energy debt  Covid-19, for many people, is about to have a far greater impact than health worries, concern for vulnerable relatives and curtailment of freedoms. Perhaps the most worrying, and uncontrollable consequence has yet to be fully felt – that of unemployment and loss of earnings. With 9.6 million people so far furloughed […]

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