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Showing 7 results for "Vulnerable Customers (ReachOut)"
Connecting with customers in financial difficulty
Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]
How financial institutions can help customers dealing with money problems
How financial institutions can help customers dealing with money problems Recent global events have led to increased financial pressure on the public. The cost of living has risen around the world, including in the UK, EU, and Australia. Inflated costs, in addition to ongoing supply chain issues related to the current Ukrainian conflict, are increasing […]
Giving vulnerable customers the best experience
Giving vulnerable customers the best experience According to a Financial Conduct Authority (FCA) study, approximately 25 million vulnerable people live in the UK. However, as the pandemic moves into calendar year three and the cost of living soars above wage increases, 2022 will create more first-time debtors than ever before. In unfamiliar territory, people new […]
The energy market 2022 – Vulnerable customers and increasing energy costs
With an increase in energy bills looming and reports of the price cap taking average bills from £1,277 per year to over £2,000, it’s not just vulnerable customers that are going to be impacted, however the most vulnerable could suffer more severe consequences. At an expected average increase of c£60 per month more customers are […]
Day in the life of a pathfinder supporting vulnerable customers
Our ground-breaking service for vulnerable customers has won two UK industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible support. A vital and integral part of its success are […]
Vulnerable customers – why water companies can do things differently
It’s been just over 12 months since I joined the fantastic team here at Sigma Connected and during what has been an unprecedented year caused by the Covid-19 pandemic, we have seen a variety of debates which have created conversation and began to lead change within the UK’s water industry like never before. Having worked […]
The power of caring – energy debt in a covid world
Financial hardship and energy debt Covid-19, for many people, is about to have a far greater impact than health worries, concern for vulnerable relatives and curtailment of freedoms. Perhaps the most worrying, and uncontrollable consequence has yet to be fully felt – that of unemployment and loss of earnings. With 9.6 million people so far furloughed […]