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Showing 10 results for "Customer Service"

Top 7 retail customer services mistakes

The top 7 retail customer service mistakes that businesses make, and how to fix them When it comes to retail business success, customer service is critical. With the industry commanding a massive $23.7 trillion worldwide, buyers stick to brands they can trust. 58% of retail customers said customer service heavily influenced their decision to buy. […]

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Christmas customer service checklist

Christmas is coming: How to deal with an increase in customer service activity The average retailer experiences a 75% increase in customer service requests during the Christmas period. The uptick in enquiries over the holidays places enormous pressure on customer service teams each year. Preparing months in advance for the festive rush ensures that your […]

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How to Manage Changing Consumer Habits

How changing consumer habits affect recruitment in retail Consumers have shifted the way they shop, from the brands they choose and products they buy to how they pay for their purchases. As consumer habits and expectations change, businesses may struggle to find the people they need to meet the demand, particularly in customer services. This […]

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Connecting with customers in financial difficulty

Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]

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Handling customer complaints in Financial Services

How to handle an increase in customer complaints in financial services With UK inflation expected to be 7.25%,  7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due to […]

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How to keep the human element in customer service

How to keep the human element in customer service A shocking 59% of consumers say that companies have lost touch with the human element of customer experience. The “human element” refers to the possibility of a genuine connection between a customer and a service agent emerging during a customer service interaction. It’s vital that these […]

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4 reasons why human interactions beat digital

4 scenarios when digital customer service tools aren’t the best option AI (artificial intelligence) definitely has its place in customer service, with 35% of people saying they frequently use chatbots to resolve an issue. However, there are still many customers who would prefer to talk to a real person. With the ageing population and current […]

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Succeeding Through Strong Customer Service

Succeeding Through Strong Customer Service Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this […]

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Handling Sensitive Situations in Customer Service

Handling sensitive situations in customer service Did you know that one in three people will cut ties with a brand after just one negative interaction? Every interaction a company shares with its customers is a chance to build a relationship. Customer loyalty will be key to business survival in a post-pandemic world, so customer service […]

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Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”

Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and customer engagement. However, the pressing demand for service experiences has led the shift to distributed energy resources (DERs) and […]

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