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Showing 5 results for "Resources ZA"

Debt collection technology is driving a customer centric approach

Debt collection technology is driving a customer centric approach Using the latest innovations doesn’t mean losing the human touch. The digitisation of debt collection call centres is fostering a customer-centric approach that is meeting the needs of a new generation of customers – and its improving collections too. In this whitepaper we discuss the current […]

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How To Deliver Exceptional Customer Service

From ‘good’ to ‘great’: How to start delivering exceptional customer service 10 Jun 2022 The energy sector is currently facing existential challenges. Though wholesale gas prices have gone up, price caps are forcing suppliers to sell at a loss. Consumers are also increasingly worried as new inflation highs mean they’re still struggling to make ends […]

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Helping customers pay on time: Our top 3 approaches

Helping customers pay on time: our top 3 approaches Over 50,000 SME businesses go bust each year due to problems caused by late payments. Therefore, businesses that rely on regular payments from customers to stay afloat must ensure that those payments arrive on time. To help companies prevent late payments from impacting them negatively, we’ll […]

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The importance of empathy during collections

The importance of empathy when collecting late payments Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and […]

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