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Showing 43 results for "Blog ZA"

One me, One Sigma

One me, One Sigma Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have launched our new diversity & inclusion […]

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Mitchells Plain Ambassador brings us closer to the community

Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]

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A new year needs a new outlook

A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]

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Human or digital?  It’s about right time, right place

Human or digital?  It’s about right time, right place As you’d expect we spend a lot of time here at Sigma thinking about what customers want. What keeps them happy, what keeps them loyal? Businesses and customers alike love the convenience and efficiency of online services, but there are times when real human conversations are […]

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The implications of worsening conditions for the travel sector

The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]

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Top 7 retail customer services mistakes

The top 7 retail customer service mistakes that businesses make, and how to fix them When it comes to retail business success, customer service is critical. With the industry commanding a massive $23.7 trillion worldwide, buyers stick to brands they can trust. 58% of retail customers said customer service heavily influenced their decision to buy. […]

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Christmas customer service checklist

Christmas is coming: How to deal with an increase in customer service activity The average retailer experiences a 75% increase in customer service requests during the Christmas period. The uptick in enquiries over the holidays places enormous pressure on customer service teams each year. Preparing months in advance for the festive rush ensures that your […]

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How to Manage Changing Consumer Habits

How changing consumer habits affect recruitment in retail Consumers have shifted the way they shop, from the brands they choose and products they buy to how they pay for their purchases. As consumer habits and expectations change, businesses may struggle to find the people they need to meet the demand, particularly in customer services. This […]

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Impact Sourcing Q&A with Scott Evans

Impact Sourcing Q&A with Scott Evans Sigma Connected is a business with a conscience. And at a time when the number of people in the UK deemed to be living in poverty is soaring amid the cost-of-living crisis – our commitment to recruiting employees through Impact Sourcing is crucial – an initiative that sees the […]

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Smart meters: A solution to the energy crisis

Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]

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