Meet our leadership team

Gary is a founding member of Sigma since setting up the business with Mike Harfield in 2011. Gary has been the CEO for 3 years and takes the lead with external relationships and investor strategy.

Gary has over 25 years’ experience running large contact centres across the UK and in South Africa with a specialism in early arrears and debt collection. Over the last 14 years he has worked with the majority of the Energy Big 6. Gary remains very active with all Sigma’s client engagements and continues to lead on new business opportunities for the group.

Background: David has over 20 years’ experience within both the UK and offshore locations and has built a reputation for business turnaround and recovery. His expertise in the energy industry has supported the transition and growth of the offshore Sigma Connected business in SA to triple in size within a 2 year period.

Area of responsibility: David is the Managing Director of Sigma Connected SA and is responsible for ensuring the effectiveness of the SA operations delivery and performance. David is accountable for the success and profitability of the SA division. David has led the SA division of the business to be finalists in awards for Top Emerging BPO and Best Domestic Contact Centre within its first year.

Area of specialism: David is a multi-award-winning leader with a proven track record of success with several multinational brands in both B2B and B2C markets.

Background: Justus hails from Stellenbosch where he attended University of Stellenbosch. He started his career with PwC in Cape Town and qualified as a CA(SA) in 2000. An intended 2-year secondment to London with PwC turned into a 5-year stint, where Justus largely focused on multi-national technology clients. Two years with PwC in New York City followed, after which he returned to his native Cape Town to join the Digicall Group.

Area of responsibility: Justus is the CFO of SCSA. Having a strong finance team to support, Justus is primarily focused on the commercial aspects of the business, managing contractual agreements and financial risk.

Area of specialism: Justus offers his expertise in areas of commercial pricing, real estate and B-BBEE.

Background: Candice hosts 23 years’ experience in Debt Collections/Customer Service servicing domestic and international clients. Candice has exceptional understanding of the Debt Collections Act, POPI, NCA, GDPR, DPA, PCI and regulated legislation.

Area of responsibility: Candice serves as the EDC Director for SCSA. Her role contributes to the strategic direction of the organisation. She manages and evaluates operations to ensure the achievement of budgets, organisational effectiveness, client satisfaction and legal compliance is met.

Area of specialism: Candice is a Debt Collection expert across various sectors. She specialises in Debt Collections Panel Management and Customer Service.

Background:

• 19 years telecommunications experience across Europe and South Africa, operating in retail and contact centre environments
• 7 years with Carphone Warehouse supporting brands such as Vodaphone, O2, Orange, T-Mobile, 3 and others
• 11 years’ experience within South Africa supporting brands such as MTN, Telkom, AAPC, Blue Label
• Built SmartMobile, SA MVNO activating over 250,000 customers over 8 years

Area of responsibility: Richard is responsible for the strategy, commercial output, and management of the of BPO operations within Sigma Connected South Africa.

Area of specialism: Richard is a specialist in negotiation, influencing, coaching, and developing leaders. An analytical thinker, puzzle builder and storyteller, Richard has an aptitude for translating metrics into strategy.

Background: Aeysha is an HR Professional with extensive experience in the BPO industry. Aeysha has expertise in recruitment, talent management and human resources. She has managed the recruitment and talent attraction strategy in various BPO businesses across several industries.

Area of responsibility: Aeysha serves as the Head of People. She is responsible for the overall strategy of the Recruitment & Talent division, the effectives of the HR & Learning and Development function and ensuring progressive development of staff through succession planning. She oversees internal communication and engagement initiatives driving a vibrant and human centric culture.

Area of specialism: She is a specialist in HR, Recruitment, and Impact Sourcing. Her achievements include leading the Impact Sourcing Strategy for Sigma Connected where they were recognised at the 2022 Cape BPO Awards for the Top Impact Sourcing Award.

Background: Clayton is a business growth and development specialist with over 10 years’ experience within the Financial Services/Insurance sector. Prior to joining Sigma, Clayton was a Senior Manager for MiWay Insurance company and partnered closely with several outsourced partners, gaining valuable BPO experience from a client’s perspective.

Area of responsibility: Clayton has day to day responsibility for Sales, Marketing, Building Relationships and Networks across the domestic market. Clayton is responsible for targeting new customers and sectors while growing the Sigma brand.

Area of specialism: Business Development, Lead Generation, Stakeholder Engagement and building lasting partnerships is amongst Clayton’s area of expertise.

Nompumelelo has vast experience in the business development space, having held various positions in organisations such as the ADvTECH Group, Pearson, Outsurance and Private Property.
She holds a qualification from the IMM (International Marketing Management) Graduate School.

Nompumelelo is an experienced business development specialist focused on business success through forward thinking and innovative leadership.

Nompumelelo is responsible for driving the sales and account management functions of the business, as well as developing and managing the strategic partnerships for the South African business.

Background: Almeroe (B.Comm) is a business management and operations professional offering 25+ years’ experience leading and managing business set-ups and operations, with unique strengths in the areas of entrepreneurship, innovation, credit, collections and business process improvement.

Area of responsibility: Almeroe serves as the Head of Implementation and Optimization, responsible for Client and Systems implementations, Quality Assurance and Speech Analytics, Business Intelligence, and overall efficiency optimization.

 Area of specialism: Almeroe specialises in enabling business process and innovation through effective use of technology.