Meet our leadership team
Our leadership team is comprised of seasoned professionals striving to expand our range of services while ultimately meeting the needs of our clients.
Gary Gilburd
Chief Executive Officer
Justus Fourie
Regional CFO and acting Managing Director
Candice Oliver
Operations Director
Richard Anderson
Chief Operations Officer
Almeroe Snyman
Head of Implementation and Optimisation
Gary Gilburd
Chief Executive Officer
Gary is a founding member of Sigma since setting up the business with Mike Harfield in 2011. Gary has been the CEO for 3 years and takes the lead with external relationships and investor strategy.
Gary has over 25 years’ experience running large contact centres across the UK and in South Africa with a specialism in early arrears and debt collection. Over the last 14 years he has worked with the majority of the Energy Big 6. Gary remains very active with all Sigma’s client engagements and continues to lead on new business opportunities for the group.
Justus Fourie
Regional CFO and acting Managing Director
Background: Justus hails from Stellenbosch where he attended University of Stellenbosch. He started his career with PwC in Cape Town and qualified as a CA(SA) in 2000. An intended 2-year secondment to London with PwC turned into a 5-year stint, where Justus largely focused on multi-national technology clients. Two years with PwC in New York City followed, after which he returned to his native Cape Town to join the Digicall Group.
Area of responsibility: Justus is the CFO of SCSA. Having a strong finance team to support, Justus is primarily focused on the commercial aspects of the business, managing contractual agreements and financial risk.
Area of specialism: Justus offers his expertise in areas of commercial pricing, real estate and B-BBEE.
Candice Oliver
Operations Director
Background: Candice hosts 23 years’ experience in Debt Collections/Customer Service servicing domestic and international clients. Candice has exceptional understanding of the Debt Collections Act, POPI, NCA, GDPR, DPA, PCI and regulated legislation.
Area of responsibility: Candice serves as the EDC Director for SCSA. Her role contributes to the strategic direction of the organisation. She manages and evaluates operations to ensure the achievement of budgets, organisational effectiveness, client satisfaction and legal compliance is met.
Area of specialism: Candice is a Debt Collection expert across various sectors. She specialises in Debt Collections Panel Management and Customer Service.
Richard Anderson
Chief Operations Officer
Background:
- 19 years telecommunications experience across Europe and South Africa, operating in retail and contact centre environments
- 7 years with Carphone Warehouse supporting brands such as Vodaphone, O2, Orange, T-Mobile, 3 and others
- 11 years’ experience within South Africa supporting brands such as MTN, Telkom, AAPC, Blue Label
- Built SmartMobile, SA MVNO activating over 250,000 customers over 8 years
Area of responsibility: Richard is responsible for the strategy, commercial output, and management of the of BPO operations within Sigma Connected South Africa.
Area of specialism: Richard is a specialist in negotiation, influencing, coaching, and developing leaders. An analytical thinker, puzzle builder and storyteller, Richard has an aptitude for translating metrics into strategy.
Almeroe Snyman
Head of Implementation and Optimisation
Background: Almeroe (B.Comm) is a business management and operations professional offering 25+ years’ experience leading and managing business set-ups and operations, with unique strengths in the areas of entrepreneurship, innovation, credit, collections and business process improvement.
Area of responsibility: Almeroe serves as the Head of Implementation and Optimization, responsible for Client and Systems implementations, Quality Assurance and Speech Analytics, Business Intelligence, and overall efficiency optimization.
Area of specialism: Almeroe specialises in enabling business process and innovation through effective use of technology.
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