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Showing 5 results for "March 21, 2022"
Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs
21 Mar 2022 Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which offers ‘white label’ […]
15 Mar 2022 Celebrating Growth – Mogamat Tauriq Williams After three years with Sigma Connected, Mogamat Tauriq Williams has made a significant impact in the positions he has held, and he now plays a key leadership role as Service Delivery Manager: Operations. With a background as a call centre team leader, Mogamat focussed on developing […]
Digital vs human: Comparing customer service channels The majority of today’s customers expect to be able to receive service through any channel and on any device, with 59% saying that they use multiple channels to get their questions answered. Although digital methods of communication are growing in popularity, particularly amongst younger generations, it’s important to […]
How to keep the human element in customer service A shocking 59% of consumers say that companies have lost touch with the human element of customer experience. The “human element” refers to the possibility of a genuine connection between a customer and a service agent emerging during a customer service interaction. It’s vital that these […]
08 Mar 2022 Success in 2022 South African Red Ladder Awards Two Sigma Connected colleagues in South Africa have been recognised in the country’s prestigious 2022 Women in Outsourcing Red Ladder Awards. Constance Simmons, Head of UK Operations, and Head of Recruitment, Aeysha Coetzee, were both shortlisted by the judges this year – with Constance […]