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Showing 10 results for "Customer Service"
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on […]
Why 24/7 customer service is important – by Jordan Shaw
Why 24/7 customer service is important – by Jordan Shaw 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Complaints Management Overview
Complaints Management Overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Our Collections Ecosystem
Our Collections Ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way that’s […]
Why Cape Town? It’s status as an offshore leisure destination
Why Cape Town? It’s status as an offshore leisure destination In this video, Peter Ryan, from Ryan Strategic Advisory discusses Cape Town and why it’s a major destination for leisure.
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs
Becoming an exceptional customer service advisor Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and South Africa – through people who are […]
What makes a great operations manager in an outsourced customer service world? a Q&A with Jean-Pierre Hansen
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]
Mitchells Plain Ambassador brings us closer to the community – a Q&A with Ricky Mabee
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
Where did the human in ‘human touch’ go?
Where did the human in ‘human touch’ go? To thrive, every company must become an empathetic, human-centered organization. This paper discusses the human element of customer service, and how your customers want it more than you think. Download the whitepaper today