Why South Africa is the ideal offshore customer service location

The offshoring and outsourcing industry is experiencing exponential growth. Countries like South Africa are heavily investing in BPO development, as its location and cultural makeup are the ideal fit for brands in UK, US, and Australia time zones.

This eBook acts as a guide for business leaders who are considering offshoring aspects of their customer service to a country like South Africa (which is a world-renowned centre for offshoring).

We debunk some myths surrounding offshoring, such as cultural and communication differences, quality issues, and more. And, finally, we explore what gives Sigma Connected a unique edge against both international and domestic outsourcing competitors.

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