In partnership with Ryan Strategic Advisory: Cape Town shines in global business services

As outsourcing of business services matured over the years, an industry once rooted in India has spread out across every region. Roughly four dozen nations host international contact centers; over a dozen of them are found in Africa. A combination of factors converged to facilitate the growth of Africa’s outsourcing markets, including large pools of linguistically talented agents and a favorable operational cost base. Still, outsourcers must make careful decisions. Rising levels of digitization have become vital to CX delivery. Clients also require a scalable workforce, reliable infrastructure, and expertise across a range of business verticals, from telecoms and banking to e-commerce to renewables—elements that not all locations can accommodate.

Even amid these shifts, one African delivery point has stood out: Cape Town, South Africa. Download the paper free today

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