A consumer shift towards digital shopping has become a challenge for retailers. We can help you stay connected with your customers in a changing environment.
At Sigma Connected, we focus on people. Working in partnership with you and your customers across all communication channels, we can deliver high quality, flexible customer contact solutions.
Peak periods
We can ease the workload and ramp up your customer services, at speed, during busy periods, such as Black Friday or Christmas.
Quality customer service is essential, particularly during peak periods, and our experts can make all the difference in retaining and expanding your customer base. Our onshore and offshore outsourcing services are tailored to your processes, in line with your company’s brand values.
We can deliver a complete end-to-end outsourcing solution from sales to late-stage collections. You can also utilize our expertise for support in particular areas such as complaint management and customer retention.
Our customer advisors are focused on the experience of your customers, while ensuring brand integrity is maintained at all times. We can demonstrate genuine improvements to customer satisfaction scores while you concentrate on your core business.
Get in touch with our team today
If you’d like to chat to our team about the options available to your business, you can fill out our handy contact form below – we just need some basic information to get the ball rolling and from there, we can start to formulate a bespoke action plan that works for your business!
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Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
