Retail & ecommerce
Improving your customer experience
We have the flexibility and experience to help you succeed in a challenging and competitive marketplace.
High quality, flexible customer contact solutions
A consumer shift towards digital shopping has become a challenge for retailers. We can help you stay connected with your customers in a changing environment.
At Sigma Connected, we focus on people. Working in partnership with you and your customers across all communication channels, we can deliver high quality, flexible customer contact solutions.
Peak periods
We can ease the workload and ramp up your customer services, at speed, during busy periods, such as Black Friday or Christmas.
Quality customer service is essential, particularly during peak periods, and our experts can make all the difference in retaining and expanding your customer base. Our onshore and offshore outsourcing services are tailored to your processes, in line with your company’s brand values.
Benefits of our approach
Benefits of our approach
We can deliver a complete end-to-end outsourcing solution from sales to late-stage collections. You can also utilize our expertise for support in particular areas such as complaint management and customer retention.
Our customer advisors are focused on the experience of your customers, while ensuring brand integrity is maintained at all times. We can demonstrate genuine improvements to customer satisfaction scores while you concentrate on your core business.
Get in touch with our team today
If you’d like to chat to our team about the options available to your business, you can fill out our handy contact form below – we just need some basic information to get the ball rolling and from there, we can start to formulate a bespoke action plan that works for your business!