Where we live, or the circumstances we were born into, shouldn’t limit our opportunities to succeed and thrive – that’s something we really believe in at Sigma Connected.
It’s why we’re also firm believers in Impact Sourcing – recruiting, training and employing socio-economically disadvantaged people. Impact Sourcing plays an important part in our recruitment strategy for delivering services back into North America.
Impact Sourcing in South Africa
We have a large contact center operation in Cape Town, South Africa, where the youth unemployment rate is consistently over 60%. It’s also a country bursting with underutilized talent, but without the access or means to gain meaningful employment.
We’ve been working in partnership with Shadow Careers, a national job creation initiative, since 2020. Through this and similar partnerships, such as Youth Employment and Services (Yes) – and through directly reaching out to communities ourselves – over 60% of our South African workforce is recruited through Impact Sourcing.
In our white paper we take a closer look at Impact Sourcing in South Africa and the difference it is making to communities and lives – as well as the many business advantages it brings too. Download the paper here.
“Impact Sourcing works. It’s a proven business model with great outcomes – and helps raise communities out of poverty.” In this video collaboration with Ryan Strategic Advisory, Peter Ryan discusses why Impact Sourcing in CX is the way forward for US businesses.