Our history

Founded in 2011,
Sigma employs over 4,000 people and operates across offices in the US, UK, South Africa and Australia.

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Follow our journey…

…from being founded in 2011 with 20 full-time employees to our expansion as a global brand now providing services to blue-chip clients.

Since being acquired by the Digicall Group in 2016, we have grown rapidly into an award-winning company. In the process, we have added new capabilities such as our successful ReachOut service and McLaren Credit Services. We have also launched new operations in the US and Australia.

Although we have grown, we are proud to retain the values we held from the start. We also remain relatable and accessible and have maintained our company culture of putting people first. This includes our clients, their customers, our employees and the people in the communities where we work.

Growth timeline

Mike Harfield and Gary Gilburd set up Sigma to support tier 1 clients

CCSG is a debt recovery business with over 30 years experience. Once acquired, Sigma grows by 130 FTE overnight

Midlands Contact Centre Award for Outsourcing partnership of the year
Utilities & Telecomms Award for 2015 Energy team of the year

Sigma started to focus exclusively on the energy sector.
Sigma partners with BMet to train candidates to become potential employees, by offering a course in customer service. Turnover reaches £10m

Expanding territories
Sigma partnered with Digicall, a £70m turnover contact centre business, and branched into South Africa.

Awards

Utilities & Telecoms for Best outsourcing initiative of the year
Utilities & Telecoms Award for Best joint customer service initiative of the year
UK Contact Centre Award for Outsourcing partnership of the year for the second year running

Sigma started supporting Birmingham Children’s hospital as a charity

Sigma quadruples in size over 2 years through growth in existing clients and onboarding of new clients

Financial Sector
Sigma branched into the financial sector

Awards

Utilities & Telecoms Award for Leader of the year – Transition & Implementation, Gary Gilburd

Sigma branched into the water sector

Awards

UK Complaint Handling Awards – Gold Award for outsourced complaint handling
Utilities & Telecom Award for Energy Team of the Year – Collections

Launched Mclaren Credit Services & ReachOut to support vulnerable customers

Mind
Sigma started supporting Mind, a mental health charity in the UK

Telecoms
Sigma Connected branched into the telecoms sector

Continued growth
Sigma Connected continues to have experience expediential growth in South Africa & the UK – hitting a £60mil turnover milestone

Awards

Credit Services Association Innovation Award for ReachOut

Our offshore facility in Cape Town wins multiple awards including one for job creation. We launched a South African domestic BPO business as outsourcing grows within the country. The first BPO in Western Cape to open a call centre in the community.