About us
We deliver a wide range of customer contact solutions for some of the largest and best known brands. We offer a range of outsourced services to our clients, focusing on the customer experience. These include customer services, collections, complaint management, sales, staff training and much more.
Industry expertise
With expertise in multiple sectors, including Energy, Water, Financial Services, Retail and Telecoms, we connect with clients and their customers across a wide range of industries. We have sector experts who understand your company’s challenges, as they have faced the same issues themselves. They will work closely with you to ensure that the service we provide is exactly what you need.
Award winning business
We have won many awards, which is a reflection of the service we provide our clients and their customers.
Our awards include:
Top Empowerment 2022 Awards
- Top Empowered Company: Job Creation
Cape BPO 2022 Awards
- Top Emerging BPO
- Top Community Spirit
- Impact Sourcing
- Top BPO Quality Professional – Denver Ross
- Top BPO Trainer/Coach – Fazlin Jones
- Future Leader – Aniqah Hattas
- Bossin Award – Justus Fourie
Regulated
ISO 27001 certified in relation to our Information Security Management System
ISO 9001 certified in relation to our Quality Management System
PCI DSS compliant
About the group
Sigma Connected is part of The Digicall Group which provides a range of services to diverse segments. These include contact center management, insurance claims administration and assessment and supply chain management, all delivered in a responsible and sustainable way.
