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retail customer service

Top 7 retail customer services mistakes

The top 7 retail customer service mistakes that businesses make, and how to fix them When it comes to retail business success, customer service is critical. With the industry commanding a massive $23.7 trillion worldwide, buyers stick to brands they can trust. 58% of retail customers said customer service heavily influenced their decision to buy. […]

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Retail in the digital age whitepaper

The changing face of retail: how to deliver customer service in the digital age Competition has steadily been heating up in the retail sector for some time. Customer preference toward online shopping is expected to continue as total worldwide sales are forecast to surpass $30 trillion (USD) by 2025. At the same time, retailers are […]

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Christmas customer service

Christmas customer service checklist

Christmas is coming: How to deal with an increase in customer service activity The average retailer experiences a 75% increase in customer service requests during the Christmas period. The uptick in enquiries over the holidays places enormous pressure on customer service teams each year. Preparing months in advance for the festive rush ensures that your […]

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Changing consumer habits

How to Manage Changing Consumer Habits

How changing consumer habits affect recruitment in retail Consumers have shifted the way they shop, from the brands they choose and products they buy to how they pay for their purchases. As consumer habits and expectations change, businesses may struggle to find the people they need to meet the demand, particularly in customer services. This […]

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Panic stations, and why retailers must plan and prepare

It’s a sad but true fact that since the Covid pandemic and numerous lockdowns took hold in the UK during 2020, our high streets have remained quieter than normal, with the traditional hustle and bustle nothing like pre-pandemic levels. Whist it is fantastic to see our town centres and shopping malls gradually seeing more footfall, […]

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