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Showing 7 results for "Q&A"
Impact Sourcing in South Africa – a Q&A with Monique Smit and Loadine George
Impact Sourcing in South Africa – a Q&A with Monique Smit and Loadine George With the significant difference Impact Sourcing is making across our business especially in South Africa, we talk to Monique Smit, our Head of People & Talent, alongside our Head of Career Development, Loadine George, both based in South Africa, about where […]
One me, One Sigma – a Q&A with Scott Evans
One me, One Sigma – a Q&A with Scott Evans Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have […]
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs
Becoming an exceptional customer service advisor Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and South Africa – through people who are […]
What makes a great operations manager in an outsourced customer service world? a Q&A with Jean-Pierre Hansen
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]
Mitchells Plain Ambassador brings us closer to the community – a Q&A with Ricky Mabee
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
Travel industry – a Q&A with Sarah Birch
Travel industry – a Q&A with Sarah Birch The travel industry suffered greatly through the pandemic with huge financial losses and many people leaving permanently. As people started to travel again the industry was not able to support the volume of travellers and 2022 saw a summer of chaos and disappointed customers. Sigma Connected is […]
Outsourced complaint management – a Q&A with Emma King
Outsourced complaint management To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining us in the […]