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Showing 36 results for "Energy"
How BPOs can support as energy industry awaits Ofgem consumer consultation outcomes – by Rob Sawle Overview On 1 June this year, Ofgem concluded its four-week consultation which set out proposals to further improve consumer standards in the retail energy industry. With confirmed decisions expected in the coming months, if not weeks, the consultation included […]
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
Sigma Connected secures Yu Energy contract 01Jul 2022 A UK business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections. Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal […]
Are smart meters the solution to the energy crisis today? The UK government aims to install a smart meter in every UK household by 2025. According to the latest government figures, over 27.8 million smart or advanced metering systems have been installed so far. The smart meter rollout scheme was started in 2016 but stalled […]
Speeding up smart meter installation Energy companies will likely appreciate the extra time the UK government has allowed for its smart meter rollout. However, it’s still crucial that companies make the installation process as simple and streamlined as possible to ensure that they meet the deadline, regardless of the extra time provided by the delay. […]
28 Mar 2022 Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for […]