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Showing 8 results for "Empathy"

Is the quality of customer service really fading?

Is the quality of customer service really fading? – by Ben Jones

Is the quality of customer service really fading? In its annual study of customer experience trends, the UK Call Centre Management Association (CCMA) has found that 34% of people think customer service is worsening. Their report, Voice of the Contact Centre Consumer, was undertaken through online interviews with 2,000 consumers in March this year. Whilst […]

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Sometimes all you need is to speak to someone

Sometimes all you need is to speak to someone

Sometimes all you need is to speak to someone We are an outsourcing partner that provides 24/7 white-label customer contact and service centre solutions, but at Sigma Connected, we do things differently. Different is flexible, scalable, empathetic and smart. We are Sigma Connected, we are different.

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Being a ReachOut Pathfinder

Being a ReachOut Pathfinder – a Q&A with Lauren

Being a ReachOut Pathfinder ReachOut Pathfinders have a real passion for helping. They are a group of committed, empathetic individuals who are specially trained to navigate those difficult conversations with customers who’ve fallen behind on their bills and don’t know where to get the help they need. Creating a safe environment for sensitive disclosures means […]

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Bring back the human element

Where did the human in ‘human touch’ go? The path towards a truly customer-centric service with a genuine human touch can be a challenging one. This is especially the case if your company doesn’t have a comprehensive plan in place to embed Human Experience in every area of customer service.

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The ultimate list of customer service skills

The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with the right customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly […]

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The human touch

The human touch Significant advances in technology over the past few decades have transformed the way companies deal and interact with customers – enabling even more products and services to be tailored to individual needs and specifications, improving efficiency with automated and streamlined processes. But while this friction-free way of working has proved attractive to […]

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The importance of empathy during collections

The importance of empathy when collecting late payments Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and […]

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