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Showing 4 results for "Empathy"

The ultimate list of customer service skills

The ultimate list of customer service skills When you’re building a customer facing business or team in any industry, you need to make sure that you’re hiring team members with the right customer service skills for the job. It’s a tough line of work, but with the right skills it can also be an incredibly […]

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How we deliver excellent customer service

South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]

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The importance of empathy during collections

The importance of empathy when collecting late payments Despite the ONS (Office for National Statistics) reporting that the UK unemployment rate fell to just 4.1% — a near pre-pandemic figure — inflation continues to take its toll on people’s wages, which have largely remained stagnant in the recent decade. With the cost of living and […]

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Bring back the human element

Where did the human in ‘human touch’ go? The path towards a truly customer-centric service with a genuine human touch can be a challenging one. This is especially the case if your company doesn’t have a comprehensive plan in place to embed Human Experience in every area of customer service. In this whitepaper, we discuss […]

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