The missing link: what the travel sector needs to do to regain customers’ trust and loyalty

In 2019, there were an incredible 1.9 billion international trips made globally and the travel sector accounted for almost 1 in 10 jobs worldwide.
Then, it all came crashing to a halt as borders closed and planes remained grounded. Essentially, the travel sector experienced two whole years of virtual non-operation.

Now, companies across the travel sector face shocking yet expected pressures as the industry battles to stand back on its feet. And one of the biggest challenges it faces is, regaining customers’ trust and loyalty through exceptional customer service, something they arguably once had.

What can travel businesses do to meet high customer expectations in a competitive yet under-resourced market?

Download our latest whitepaper which looks at the current state of the travel sector and what businesses could do to rebuild customer loyalty.

Complete the form below to download the whitepaper today

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