The complete guide to executing an effective omnichannel collections strategy

As we go through one of the biggest periods of economic change since the global financial crisis in the late 2000s, almost every household in the UK is being impacted by the affordability crisis. According to the Office for National Statistics, 93% of adults in the UK reported an increase in their cost of living between August and September 2022, with 33% reporting that they are finding it difficult to make their regular rent or mortgage payments. 

All this has amounted to a new wave of people getting into financial difficulty – and a new wave of businesses facing barriers to collecting money they’re owed.

Can you afford not to have the best collections strategy in place?

In this whitepaper, we take a closer look at the consumer preferences when it comes to collections and discuss why combining technology with the human touch could be the key to boosting collection rates.

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