Search by Tag

Showing 11 results for "Vulnerable Customers (ReachOut)"

ECCCSA recognition for Sigma’s ReachOut Pathfinders

ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]

Read more
Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]

Read more

Connecting with customers in financial difficulty

Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]

Read more

What role must brands play to support customer wellbeing

What role must brands play to support customer wellbeing? How likely is it that a consumer will cut a company loose because of a terrible experience? Today, most business leaders would agree that it’s highly likely. In an ever-sophisticated digital world where consumers voice their customer experience horror stories on just about every platform, brands […]

Read more

How financial institutions can help customers dealing with money problems

How financial institutions can help customers dealing with money problems Recent global events have led to increased financial pressure on the public. The cost of living has risen around the world, including in the UK, EU, and Australia. Inflated costs, in addition to ongoing supply chain issues related to the current Ukrainian conflict, are increasing […]

Read more

ReachOut wins CSA innovation award

10Sept 2021 ReachOut wins CSA innovation award I am delighted to announce that last week Sigma Connected was the proud winner of the Innovation Award at the 2021 CSA Awards. This prestigious award was for our hugely successful ReachOut initiative, which is helping a growing number of our UK clients engage with customers who potentially […]

Read more

Sigma celebrates Pure Planet contract win following vulnerable customer pilot

27Aug 2021 Sigma celebrates Pure Planet contract win following vulnerable customer pilot A business outsourcing specialist has won a new contract to support a 100% renewable energy supplier to manage its most vulnerable or financially challenged customers through ground-breaking new service, Reach:Out. Sigma Connected, which provides customer contact services for some of Britain’s biggest energy […]

Read more

Get in touch, we’d love to hear from you.

Get connected