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Showing 22 results for "Vulnerable Customers (ReachOut)"

ReachOut Assist | Supporting vulnerable customers

ReachOut Assist | Supporting vulnerable customers Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies to whom they owe money. ReachOut Assist is a new and unique service from Sigma Connected to address the dual challenge […]

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The complete guide to complaint handling

The complete guide to complaint handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. In this guide, we’re going to explain everything you need to know. If you’d like to learn more about how Sigma Connected can help your business to handle complaints, our team is always […]

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Australia’s cost of living crisis needs extreme customer care

Australia’s cost of living crisis needs extreme customer care As we enter into a new year, the cost-of-living crisis across Australia continues to bite into household budgets. Rising interest rates and near 8% inflation have seen monthly mortgage payments rocket to record levels, food prices on every supermarket aisle jumped by almost 9% in the […]

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Sigma Connected donates £5,000 to help vulnerable people at Christmas

Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]

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ECCCSA recognition for Sigma’s ReachOut Pathfinders

ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]

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The cost-of-living crisis is a ticking time-bomb for businesses

The cost-of-living crisis is a ticking time-bomb for businesses Across Australia, almost all households are feeling the effects of the cost-of-living crisis. In a recent survey, 3 out of 5 Australians said they had concerns about their disposable income, with 9 out of 10 saying their household budgets had come under increased pressure. After a […]

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Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable

Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]

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Connecting with customers in financial difficulty

Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]

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