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Showing 20 results for "Vulnerable Customers (ReachOut)"
ReachOut Assist | Supporting vulnerable customers
ReachOut Assist | Supporting vulnerable customers Life events can make it difficult for people to manage bills. Many vulnerable customers disengage and remain unaware of the support on offer from charities and the companies to whom they owe money. ReachOut Assist is a new and unique service from Sigma Connected to address the dual challenge […]
Australia’s cost of living crisis needs extreme customer care
Australia’s cost of living crisis needs extreme customer care As we enter into a new year, the cost-of-living crisis across Australia continues to bite into household budgets. Rising interest rates and near 8% inflation have seen monthly mortgage payments rocket to record levels, food prices on every supermarket aisle jumped by almost 9% in the […]
Sigma Connected donates £5,000 to help vulnerable people at Christmas
Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]
ECCCSA recognition for Sigma’s ReachOut Pathfinders
ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]
The cost-of-living crisis is a ticking time-bomb for businesses
The cost-of-living crisis is a ticking time-bomb for businesses Across Australia, almost all households are feeling the effects of the cost-of-living crisis. In a recent survey, 3 out of 5 Australians said they had concerns about their disposable income, with 9 out of 10 saying their household budgets had come under increased pressure. After a […]
Sigma Connected’s ReachOut continues to support the vulnerable
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
Connecting with customers in financial difficulty
Connecting with customers in financial difficulty Assisting people experiencing financial difficulties has always been a core part of customer service, and today is no different. The lingering effects of the COVID-19 pandemic, along with the rising costs of basic commodities due both to the war in Ukraine and to Brexit, mean that consumers everywhere are […]
Sigma Connected to provide award-winning ReachOut service to Nationwide members
30 May 2022 Sigma Connected to provide award-winning ReachOut service to Nationwide members Business process outsourcer Sigma Connected has agreed a deal with Nationwide Building Society to provide its award-winning ReachOut service to the building society’s members. The agreement, which is the first Sigma Connected has signed with a bank or building society, will see […]
What role must brands play to support customer wellbeing
What role must brands play to support customer wellbeing? How likely is it that a consumer will cut a company loose because of a terrible experience? Today, most business leaders would agree that it’s highly likely. In an ever-sophisticated digital world where consumers voice their customer experience horror stories on just about every platform, brands […]
How financial institutions can help customers dealing with money problems
How financial institutions can help customers dealing with money problems Recent global events have led to increased financial pressure on the public. The cost of living has risen around the world, including in the UK, EU, and Australia. Inflated costs, in addition to ongoing supply chain issues related to the current Ukrainian conflict, are increasing […]