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Sigma Connected welcomes West Midlands Mayor as growth continues
Sigma Connected welcomes West Midlands Mayor as growth continues A Birmingham-based business outsourcing provider has hosted Mayor of the West Midlands Andy Street as it marks its next phase of growth. Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, now employs 5,000 people as its number of clients […]
Birmingham jobs partnership wins WM Adult Learning Award
Birmingham jobs partnership wins WM Adult Learning Award A successful skills and employment partnership which has provided training and jobs for over 1,000 unemployed people since 2016 in Birmingham has been recognised for its impact at this year’s West Midlands Adult Learning Awards. Nominated by the city’s BMet College, outsourcing provider Sigma Connected was awarded […]
One me, One Sigma – a Q&A with Scott Evans
One me, One Sigma – a Q&A with Scott Evans Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have […]
Sigma Connected becomes Mental Health Charter Platinum member
Sigma Connected becomes Mental Health Charter Platinum member As part of our ongoing commitment to the wellbeing and welfare of our employees, we are delighted to announce that we have been named as a Platinum Accredited Member of the Workplace Mental Health Charter. The fantastic recognition is down to the hard work of our team […]
Outsourced complaint management – a Q&A with Emma King
Outsourced complaint management To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining us in the […]
A new year needs a new outlook – by Gary Gilburd
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
How to improve customer service in business
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
How to measure customer retention
How to measure customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new customers […]
Sigma Connected donates £5,000 to help vulnerable people at Christmas
Sigma Connected donates £5,000 to help vulnerable people at Christmas Business process outsourcing provider Sigma Connected has donated £5,000 worth of supermarket vouchers to 50 financially vulnerable people to help them cope with the expensive Christmas period. Sigma, which offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications […]
ECCCSA recognition for Sigma’s ReachOut Pathfinders
ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]