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Showing 12 results for "Human Touch"
Customer service in telecoms: it’s all about better connections – by Rob Sawle
Customer service in telecoms: it’s all about better connections – by Rob Sawle Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as […]
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on […]
Why 24/7 customer service is important – by Jordan Shaw
Why 24/7 customer service is important – by Jordan Shaw 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses […]
Ryan Strategy Advisory | The importance of the ‘human touch’
Ryan Strategy Advisory | The importance of the ‘human touch’ Peter Ryan highlights the importance of the ‘human touch’ in a CX strategy
One me, One Sigma – a Q&A with Scott Evans
One me, One Sigma – a Q&A with Scott Evans Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have […]
How do you manage your team?
How do you manage your team? Building and managing a team of employees can be a complex task. At the top of the list is deciding on the management style used to run the team. One of the most traditional management styles is command and control: a single leader is in charge of a group […]
What makes self-managed teams successful?
What makes self-managed teams successful? In a ‘self-managed’ or ‘autonomous’ team, every member takes collective responsibility for ensuring that a department meets its targets. Traditional working models see loosely connected workers performing separate tasks under one manager, whereas autonomous models see workers completing interrelated jobs collaboratively under project leaders. The idea of self-managed teams has […]
How do self-managed teams improve job satisfaction?
How do self-managed teams improve job satisfaction? A disengaged or uninterested workforce creates up to 60% more errors than a happy one. So, if you’re looking to ensure high-quality output from your employees, have you considered how you can further improve their job satisfaction? One option is the implementation of self-managed teams. Employing innovative team […]
Digital vs human: Comparing customer service channels
Digital vs human: Comparing customer service channels The majority of today’s customers expect to be able to receive service through any channel and on any device, with 59% saying that they use multiple channels to get their questions answered. Although digital methods of communication are growing in popularity, particularly amongst younger generations, it’s important to […]