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Showing 49 results for "Customer Service"
Bring back the human element
Where did the human in ‘human touch’ go? The path towards a truly customer-centric service with a genuine human touch can be a challenging one. This is especially the case if your company doesn’t have a comprehensive plan in place to embed Human Experience in every area of customer service. In this whitepaper, we discuss […]
Customer service in telecoms: it’s all about better connections – by Rob Sawle
Customer service in telecoms: it’s all about better connections – by Rob Sawle Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as […]
Contact strategy manager – dialler strategy – a Q&A with Jason Taylor
Contact strategy manager – dialler strategy – a Q&A with Jason Taylor Here at Sigma Connected, we take pride in the fact that we are recognised as a business that does things differently. As part of that, we strive to make the process between customers and our contact centre agents as efficient and hassle-free as […]
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin
Why the human touch is a must for Buy Now Pay Later providers – by Colin McMahon and Scott Collin In just a matter of weeks, the Financial Conduct Authority (FCA) will be bringing the first phase of its new Consumer Duty into force – rules which will ensure that customers receive positive outcomes on […]
Why 24/7 customer service is important – by Jordan Shaw
Why 24/7 customer service is important – by Jordan Shaw 24/7 customer service ensures your customers are receiving support and assistance around the clock, whenever they need it. In today’s constantly connected world, customer expectations are higher than ever, with the rise of technology and omnichannel support giving customers the ability to communicate with businesses […]
We are Sigma Connected
We are Sigma Connected As an outsourcing partner, we provide white-label customer contact and service centre solutions. But at Sigma Connected, we do things a little bit differently.
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination
Ryan Strategic Advisory | Cape Town’s status as a leisure location destination Peter Ryan talks about the multi-cultural city of Cape Town and why it is such a major destination for leisure.
Becoming an exceptional customer service advisor – a Q&A with Mogamat Ismail Jacobs
Becoming an exceptional customer service advisor Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and South Africa – through people who are […]
What makes a great operations manager in an outsourced customer service world? a Q&A with Jean-Pierre Hansen
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]