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Showing 26 results for "Customer Service"
Australia’s cost of living crisis needs extreme customer care
Australia’s cost of living crisis needs extreme customer care As we enter into a new year, the cost-of-living crisis across Australia continues to bite into household budgets. Rising interest rates and near 8% inflation have seen monthly mortgage payments rocket to record levels, food prices on every supermarket aisle jumped by almost 9% in the […]
Outsourced complaint management – Emma King
Outsourced complaint management – Emma King To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining […]
A new year needs a new outlook
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
A guide to improving customer service
A guide to improving customer service Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they are […]
ECCCSA recognition for Sigma’s ReachOut Pathfinders
ECCCSA recognition for Sigma’s ReachOut Pathfinders Following news in August that we had been shortlisted in the European Contact Centre & Customer Service Awards, we are delighted that our ReachOut Pathfinder team has been confirmed as a “Silver Winner” in the Best Small Customer Service Team category. We were up against seven other organisations from […]
The implications of worsening conditions for the travel sector
The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]
Why Australia must look west for offshoring solutions
Why Australia must look west for offshoring solutions As part of my role here at Sigma Connected, I am fortunate that I get to travel to our various businesses across the globe, catching up with not only our amazing colleagues, but also new and existing clients. Just a matter of weeks ago, I got to […]
The cost-of-living crisis is a ticking time-bomb for businesses
The cost-of-living crisis is a ticking time-bomb for businesses Across Australia, almost all households are feeling the effects of the cost-of-living crisis. In a recent survey, 3 out of 5 Australians said they had concerns about their disposable income, with 9 out of 10 saying their household budgets had come under increased pressure. After a […]
Why South Africa is the ideal offshore customer service location
Why South Africa is the ideal offshore customer service location Are you considering offshoring aspects of your customer service but unsure where to start? In this ebook, we debunk some of the myths surrounding offshoring, such as cultural and communication differences, high costs, and how difficult it is to find an outsourcing team that adopts […]
South Africa Spotlight: How we create expert customer service advisors at Sigma Connected
South Africa Spotlight: How we create expert customer service advisors at Sigma Connected At Sigma Connected, we always put people first whether that’s our own teams, our clients, our clients’ customers or the community in which we operate. This policy is most clearly seen in our human approach to customer service, but it’s also an […]
