Search by Tag
Showing 17 results for "Customer Experience"
What gives Sigma Connected the South African X factor? A Q&A with Bevin Sandras Our latest interview places the spotlight on the amazing work that’s happening at Sigma Connected in Cape Town, with Director of International Operations Bevin Sandras discussing why our team there are making such a lasting impact. Q. We’re here to talk […]
Complaints Management Overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
Ryan Strategic Advisory | Setting up a new CX location Peter Ryan compares emerging and saturated locations vs mature and scalable destinations when looking to set up a new customer experience location offshore.
Ryan Strategy Advisory | The importance of the ‘human touch’ Peter Ryan highlights the importance of the ‘human touch’ in a CX strategy
Ryan Strategic Advisory | Talent at the heart of Cape Town’s BPO value proposition Peter Ryan chats about the fantastic talent that is available in Cape Town and the opportunities it presents to create great customer experiences.
Cape Town shines in global business services by Ryan Strategic Advisory Cape Town is already a well-established hub for global business services, thanks to its large English-speaking talent pool, cost advantages, time-zone alignment, and rich ecosystem.Now though, its value proposition is improving. A growing set of companies from North America are establishing operations in the […]
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
How to improve customer service in business Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they […]
The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]