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Showing 10 results for "Complaints"
How to deal with customer complaints
How to deal with customer complaints Knowing how to deal with customer complaints effectively is a cornerstone of customer service. As a business, you will inevitably face unhappy customers. It’s how you respond that matters the most. Whether it’s a small concern or an ongoing issue, complaints often indicate a disconnect between customer expectations and […]
Complaints Management Overview
Complaints Management Overview Customer complaints are, unfortunately, something that every business faces from time to time. But complaints don’t have to be seen as a huge negative – if you have the right complaint management process in place, it can be a fantastic opportunity to refine your product or service, improve your customers’ experience, and […]
The Complete Guide To Complaint Handling
The Complete Guide To Complaint Handling If you’re wondering how you can go about complaint handling effectively, you’re in the right place. In this guide, we’re going to explain everything you need to know. If you’d like to learn more about how Sigma Connected can help your business to handle complaints, our team is always […]
Outsourced complaint management – Emma King
Outsourced complaint management – Emma King To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining […]
Handling customer complaints in Financial Services
How to handle an increase in customer complaints in financial services With UK inflation expected to be 7.25%, 7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due to […]
How a good complaint handling strategy retains customers
How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
