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Showing 5 results for "Complaints"

Outsourced complaint management – Emma King

Outsourced complaint management – Emma King To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining […]

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Handling customer complaints in Financial Services

How to Handle Handling an Increase in Customer Complaints in Financial Services With UK inflation expected to be 7.25%,  7.5% in the EU, and 2.1% in Australia, living costs worldwide are rising dramatically. As a result, money is tighter for many financial services customers, and they will likely become more protective of their funds. Due […]

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How a good complaint handling strategy retains customers

How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]

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