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Showing 10 results for "Australia"
Australia’s cost of living crisis needs extreme customer care
Australia’s cost of living crisis needs extreme customer care As we enter into a new year, the cost-of-living crisis across Australia continues to bite into household budgets. Rising interest rates and near 8% inflation have seen monthly mortgage payments rocket to record levels, food prices on every supermarket aisle jumped by almost 9% in the […]
Outsourced complaint management – Emma King
Outsourced complaint management – Emma King To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining […]
A new year needs a new outlook
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]
A guide to improving customer service
A guide to improving customer service Great customer service ensures a positive customer experience and is at the heart of business success. So, if you’re struggling with engaging customers, you may want to consider thinking about how to improve customer service within your business. A survey has found that 88% of consumers say they are […]
A guide to measuring customer retention
A guide to measuring customer retention If you’re looking to measure customer retention for your business effectively, you’re in the right place. Growing a business relies heavily on your ability to retain existing customers for as long as possible. By retaining customers and generating more revenue from them, you’ll be less pressured to acquire new […]
Why Australia must look west for offshoring solutions
Why Australia must look west for offshoring solutions As part of my role here at Sigma Connected, I am fortunate that I get to travel to our various businesses across the globe, catching up with not only our amazing colleagues, but also new and existing clients. Just a matter of weeks ago, I got to […]
The cost-of-living crisis is a ticking time-bomb for businesses
The cost-of-living crisis is a ticking time-bomb for businesses Across Australia, almost all households are feeling the effects of the cost-of-living crisis. In a recent survey, 3 out of 5 Australians said they had concerns about their disposable income, with 9 out of 10 saying their household budgets had come under increased pressure. After a […]
Sigma Connected’s ReachOut continues to support the vulnerable
Sigma Connected’s ReachOut continues to support the vulnerable The multi-award winning ReachOut initiative, launched during the Covid pandemic by GBS specialist Sigma Connected, has gone from strength to strength and continues to support thousands of vulnerable people, especially in the energy, water and financial services sectors. ReachOut, a completely unique service, is all about re-engaging […]
From great exhaustion and great resignation to talent empowerment and operational scalability
From great exhaustion and great resignation to talent empowerment and operational scalability Employers and employees are facing a plethora of problems in the modern job market. With 1 in 5 workers worldwide considering leaving their positions in 2022, the great resignation seems to be in full swing across the globe. ‘Quit rates’ hit a 10-year […]
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
28 Mar 2022 Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for […]
