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Showing 17 results for "Australia"
Is customer service quality fading in Australia? – by Ben Jones
Is customer service quality fading in Australia? In its annual study of customer experience trends, the UK Call Centre Management Association (CCMA) has found that 34% of people think customer service is worsening. Their report, Voice of the Contact Centre Consumer, was undertaken through online interviews with 2,000 consumers in March this year. Whilst the […]
Sigma Connected Group appoints Lesley Avinou to lead Australian client partnerships
Sigma Connected Group appoints Lesley Avinou to lead Australian client partnerships Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships. In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, […]
Impact Sourcing, BPOs can make a huge impact – by Mike Harfield
Impact Sourcing, BPOs can make a huge impact There has been a substantial increase in the number of outsourcing companies determined to introduce more socially-responsible ways of working and those ambitions stretch not just across the more obvious, boardroom-driven environmental targets, but are also zoning in on how to support the communities in which they […]
How Sigma Connected is supporting vulnerable customers in Australia who are hard to reach? A Q&A with Sarah Henry
How Sigma Connected is supporting vulnerable customers in Australia who are hard to reach? A Q&A with Sarah Henry ReachOut is a completely unique customer contact service created by Sigma Connected. The name describes the service perfectly, our clients ask us to ‘reach out’ to customers who are in arrears with their payments and who […]
Sigma Connected’s Collections ecosystem
Sigma Connected’s Collections ecosystem Watch our video on how Sigma Connected can help you throughout the whole collections and recoveries cycle. Our payment collection solutions provide your customers with a level of care and attention that goes beyond the norm. It can be a difficult subject to approach with customers, so engaging in a way […]
One me, One Sigma – a Q&A with Scott Evans
One me, One Sigma – a Q&A with Scott Evans Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have […]
Why the human touch can make a difference with your customers
Why the human touch can make a difference with your customers Last month, in my first blog of the new year, I talked not only about Australia’s cost-of-living crisis and how it could contribute to a spiralling cycle of debt for thousands of people, but also how vital it is at this difficult time for […]
Australia’s cost of living crisis needs extreme customer care
Australia’s cost of living crisis needs extreme customer care As we enter into a new year, the cost-of-living crisis across Australia continues to bite into household budgets. Rising interest rates and near 8% inflation have seen monthly mortgage payments rocket to record levels, food prices on every supermarket aisle jumped by almost 9% in the […]
Outsourced complaint management – a Q&A with Emma King
Outsourced complaint management To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining us in the […]
A new year needs a new outlook – by Gary Gilburd
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]