Reach:Out shortlisted for innovation award

We’re excited to announce that our new Reach:Out service has been shortlisted for the Innovation Award at the Credit Services Association’s (CSA) inaugural awards. The Innovation Award recognises a company, department, team or individual who ‘has demonstrated high levels of creativity, adaptability and inventiveness in adapting to the ever-changing environment since the start of 2020’. Reach:Out is an impartial and confidential service used by clients who need to communicate with hard-to-reach consumers, struggling with problem debt. Our specialist pathfinders are selected for their supportive, empathetic, non-judgemental and approachable nature, trained to support customers and help them take the first steps to improving their financial situation. The winner will be announced at this year’s CSA UK Credit & Collections Conference (UKCCC) on 9th September 2021. To find out more about Reach:Out, visit  

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