Providing a world-class customer experience
Agile and flexible, we can provide services to help you succeed while constantly adapting as you grow and change.
Working in partnership with you to deliver a truly flexible and tailored service
The telecommunications sector has been dominated by change, driven by technological developments.
The industry is competitive, but there are many opportunities in an environment where it is predicted that 9 out of 10 adults in developed markets will own a smartphone or mobile device within the next few years.
At Sigma Connected, we are proud to be different. We work in partnership with you and your team, connecting people to deliver a truly flexible and tailored service in a changing environment.
We can deliver a complete end-to-end outsourcing solution for all your customer contact. Or you can also utilise our expertise for support in particular areas such as complaint management or collections.
Your business is different to your competitors, and our services are tailored to meet your specific needs. We have experts with experience in the telecommunications industry who can ensure any outsourcing project is a true reflection of your business and your brand.
Our customer advisors are focused on providing the best customer experience, ensuring your brand integrity is maintained at all times. We can demonstrate genuine improvements in your Net Promoter Scores and help you retain customers.
We have developed a unique ‘value-added engine’ reviewing data and informing and improving processes on an ongoing basis. This results in continuous efficiency improvements and cost reductions.
Get in touch with our team today
If you’d like to chat to our team about the options available to your business, you can fill out our handy contact form below – we just need some basic information to get the ball rolling and from there, we can start to formulate a bespoke action plan that works for your business!
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Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
