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One me, One Sigma
One me, One Sigma Our business has been built around ensuring the entire Sigma Connected Group is a diverse and inclusive organisation, with opportunities open to all, across the UK, South Africa and Australia. This year we wanted to take our commitment to diversity & inclusion further and have launched our new diversity & inclusion […]
Why stricter consumer laws are a game-changer for Australian businesses
Why stricter consumer laws are a game-changer for Australian businesses As the national and executive state governments work together to tighten up legislation across Australia, many businesses and consumers will have noted significant changes to consumer laws announced last November by the Australian Competition and Consumer Commission (ACCC). Essentially, the ACCC-led changes, which come into […]
Becoming an exceptional customer service advisor
Becoming an exceptional customer service advisor Being able to interact with customers, be compassionate, and solve any issues they have, is a great skill not everyone has or finds easy. Across Sigma Connected, however, we have many first-class examples of customer service excellence both in the UK and South Africa – through people who are […]
What makes a great operations manager in an outsourced customer service world?
What makes a great operations manager in an outsourced customer service world? We have operational leads throughout the business in a range of different areas, but here in our latest online Q&A, we sat down for a chat with Jean-Pierre Hansen, our Head of Operations based at our South Africa offices in the Cape Town […]
Why the human touch can make a difference with your customers
Why the human touch can make a difference with your customers Last month, in my first blog of the new year, I talked not only about Australia’s cost-of-living crisis and how it could contribute to a spiralling cycle of debt for thousands of people, but also how vital it is at this difficult time for […]
Mitchells Plain Ambassador brings us closer to the community
Mitchells Plain Ambassador brings us closer to the community In July last year we were proud to be the first business services provider to open a contact centre in the Cape Town community of Mitchells Plain. The unveiling of the new facility in the Watergate Centre created huge interest locally but also across South Africa, […]
Australia’s cost of living crisis needs extreme customer care
Australia’s cost of living crisis needs extreme customer care As we enter into a new year, the cost-of-living crisis across Australia continues to bite into household budgets. Rising interest rates and near 8% inflation have seen monthly mortgage payments rocket to record levels, food prices on every supermarket aisle jumped by almost 9% in the […]
Guest blog: Outsourcing destinations: South Africa vs Philippines
Guest blog: Outsourcing destinations: South Africa vs Philippines Having embarked on several journeys to implement outsourcing strategies, one of the very first, and arguably most important decisions is where “offshore” is actually going to be. The decision of where should in fact, come before decisions on what will be outsourced. The reason for this somewhat […]
Outsourced complaint management – Emma King
Outsourced complaint management – Emma King To kick off our 2023 Q&A series, we sat down straight after the new year break with Emma King, our Head of Operations, to chat through our approach to complaint management and why she thinks we’re making an impact for our clients. Q. Hi Emma, and thanks for joining […]
A new year needs a new outlook
A new year needs a new outlook The start of a new year often gives the opportunity to not only reflect on the previous 12 months, but to set targets to meet the challenges and opportunities which lie ahead. Here at Sigma Connected, looking back on 2022 stirs a variety of emotions. It was hugely […]