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The implications of worsening conditions for the travel sector

The implications of worsening conditions for the travel sector We were all disappointed and perhaps a little shocked by the summer of chaos in 2022 for the travel industry. However, in hindsight, perhaps the whole situation was all too predictable. The hangover of the pandemic, which saw thousands of key workers leave the industry, left […]

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Why Australia must look west for offshoring solutions

Why Australia must look west for offshoring solutions As part of my role here at Sigma Connected, I am fortunate that I get to travel to our various businesses across the globe, catching up with not only our amazing colleagues, but also new and existing clients. Just a matter of weeks ago, I got to […]

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Celebrating Growth – Dimitri Lee 

Celebrating Growth – Dimitri Lee  As part of our ongoing Celebrating Growth series, this time round we focus on operations manager, Dimitri Lee.  Dimitri, 29, has been with Sigma Connected for seven years having originally joined us as a customer advisor back in November 2015. Since then, the father-of-one has shone and rapidly risen through […]

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Why it’s such a challenge to recruit the best talent

Why it’s such a challenge to recruit the best talent Employers everywhere are finding it difficult to get the best talent. With the UK’s unemployment rate at 3.7% amid a record number of job vacancies, many positions simply aren’t even getting filled as employers across many industries face a skills gap. Let’s examine further why […]

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Outsourcing as a solution for businesses facing the Great Resignation 

Outsourcing as a solution for businesses facing the Great Resignation  Some industries need to radically rethink their approach to employee retention in a world where employees are comfortable demanding more from their employers.   That context is made even more challenging for businesses considering that we are practically at full employment in Australia. This level of […]

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UK Energy Crisis – How customers were supported.

UK Energy Crisis – How customers were supported. I recently spent time with Sigma Connected colleagues in Australia, presenting at the Australian Energy Week conference. Whilst travelling back I had time to reflect on what I had learnt from my time there and the similarities between the UK and Australian energy market.  I left at […]

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Connecting with our South African advisors

Offshoring to South Africa: Connecting with one of our Customer Service advisors Whether it’s via telephone, email, or face-to-face, good customer service hinges on your ability to empathise with your customers. Empathy is a complex human emotion that invites you to feel as others feel about setbacks (or triumphs) in life. It is a pillar […]

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How we deliver excellent customer service

South Africa Spotlight: How we deliver excellent customer service When it comes to delivering excellent customer service, the entire business has to embrace it, starting at the top. That’s why, at Sigma Connected, we’re big believers in keeping the customer at the heart of everything you do — no matter what seniority your role is. […]

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Offshoring to South Africa: a Q&A with Bevin Sandras

Offshoring to South Africa: a Q&A with Bevin Sandras Great and consistent customer service is the bedrock of any successful business, whatever the industry. Ensuring customers’ needs and demands are met in a timely, professional and friendly manner is crucial for companies to survive and thrive. Offshoring these services – particularly to South Africa – […]

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