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Are self-managed teams changing the shape of customer experience?

We are fortunate here at Sigma that we are servicing many industries, flexing around their day-to-day challenges. These businesses and sectors are, more than ever, seriously considering the self-managed team route and how outsourcers like us can support them on that transformational journey to support customers during what are unique times.

This paper presents a number of serious questions on whether self-managed teams and the freedoms they bring can deliver a better, more successful route than a traditional operating model.