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Showing 8 results for "December 22, 2021"
How a good complaint handling strategy retains customers
How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
What does the customer experience of the future look like?
What does the customer experience of the future look like? Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, […]
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing […]
Midlands firm Sigma Connected donates £1,000 to help the homeless
21 Dec 2021 Midlands firm Sigma Connected donates £1,000 to help the homeless A Midlands outsourcing firm has donated £1,000 to Birmingham Christmas Shelter to ensure homeless and vulnerable people can be well fed throughout the festive season. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has […]
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences” Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and […]
Day in the life of a pathfinder supporting vulnerable customers
Day in the life of a pathfinder supporting vulnerable customers Our ground-breaking service for vulnerable customers has won two UK industry awards and many plaudits in 2021 for its innovative and meaningful approach when it comes to engaging with, and guiding, those who are experiencing problem debt and to help them access the best possible […]
Why should South African businesses consider outsourcing? In conversation with Clayton Durand.
Why should South African businesses consider outsourcing? In conversation with Clayton Durand The past year has emerged to be one of the most challenging in recent history, with businesses around the world scrambling to find new ways to recover from the health and economic challenges posed by the COVID-19 pandemic. The pandemic has had an […]
Learning and development – how Sigma is creating long-lasting excellence
Learning and development – how Sigma is creating long-lasting excellence The successful learning journeys for our people here at Sigma Connected is the core of our training and development programme over the past 10 years. So here in the latest of our online Q&A series, we chat to Yasmin Neal, our Director of Learning and […]