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Showing 14 results for "March 28, 2022"
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
28 Mar 2022 Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. The new offshore partnership will see the Sigma Connected Group giving 24-hour support for the energy company’s customers for […]
What is a self-managed team and how does it work
Although the traditional, hierarchical team structure has been a workplace staple for decades, it may no longer be the most efficient way for some businesses to work. With customer experience (CX) and employee retention being more important than ever before, business leaders must think of innovative ways to make the most of their employees’ skills […]
Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs
21 Mar 2022 Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which offers ‘white label’ […]
Sigma Connected appoints specialist to lead its new credit services business
Sigma Connected appoints specialist to lead its new credit services business Business outsourcing provider Sigma Connected has announced the appointment of a new managing director to lead the company’s newly-formed credit services business Finance and credit expert Jaco Snyman has been appointed to spearhead the company’s new Birmingham-headquartered debt collection agency, McLaren Credit Services. Reporting […]
Where’s the human element gone in customer service?
What is the human element in customer service and where has it gone? We’ve been relying on technology to make customer service more frictionless over the last few decades and, in many ways, that has been achieved. However, as customer service evolves, so do customers’ expectations. Increasingly hard-to-meet expectations are bad news for businesses because, […]
Rising energy costs – will it drive a surge in requests for smart meters?
Rising energy costs – will it drive a surge in requests for smart meters? With only a couple of weeks to go until energy prices increase for millions of households’ energy companies have been busily notifying their customers of the increase and putting additional processes in place to review direct debit payments ready for when […]
Celebrating Growth – Mogamat Tauriq Williams
15 Mar 2022 Celebrating Growth – Mogamat Tauriq Williams After three years with Sigma Connected, Mogamat Tauriq Williams has made a significant impact in the positions he has held, and he now plays a key leadership role as Service Delivery Manager: Operations. With a background as a call centre team leader, Mogamat focussed on developing […]
Digital vs human: Comparing customer service channels
Digital vs human: Comparing customer service channels The majority of today’s customers expect to be able to receive service through any channel and on any device, with 59% saying that they use multiple channels to get their questions answered. Although digital methods of communication are growing in popularity, particularly amongst younger generations, it’s important to […]
How to keep the human element in customer service
How to keep the human element in customer service A shocking 59% of consumers say that companies have lost touch with the human element of customer experience. The “human element” refers to the possibility of a genuine connection between a customer and a service agent emerging during a customer service interaction. It’s vital that these […]