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Showing 14 results for "December 22, 2021"
How a good complaint handling strategy retains customers
How a good complaint handling strategy retains customers Complaint handling is tough, but someone has to do it. Most of the time, even the customer doesn’t want to be there — they’d much rather spend their time doing something else. Who wouldn’t? That said, the unpleasant nature of complaint handling means that if you’re able […]
What does the customer experience of the future look like?
What does the customer experience of the future look like? Did you know that once a provider loses a customer, 68% of them won’t return? Aside from a few exceptions, most top brands won’t be able to maintain their status as market leaders based solely on their products and services anymore. Now, more than ever, […]
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow
How Utility companies can leverage the advancements in the IoT industry for a better tomorrow Due to industry-wide challenges and transformations, Utility companies are facing increasing pressures to adapt and leverage new technology to survive and succeed. Technological advancements, changing consumer needs, and the rise of the “prosumer” mean that the Utility landscape is changing […]
Midlands firm Sigma Connected donates £1,000 to help the homeless
21 Dec 2021 Midlands firm Sigma Connected donates £1,000 to help the homeless A Midlands outsourcing firm has donated £1,000 to Birmingham Christmas Shelter to ensure homeless and vulnerable people can be well fed throughout the festive season. Sigma Connected, which provides contact centre services across the utilities, retail, telecommunications and financial services sectors, has […]
How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure
How Utility providers can improve customer experience by replacing legacy operation & IT infrastructure Despite the many benefits of modern infrastructure and IT solutions, many Australian Utility companies are still clinging to outdated legacy operational infrastructure, holding them back from enjoying the advantages of the digital era. It’s often tempting to think “if it ain’t […]
The energy market in 2022 – a look forward to the fall out from 2021
The energy market in 2022 – a look forward to the fall out from 2021 Unfortunately energy companies encountered a tougher year than ever this year with wholesale costs of buying electricity and gas soaring to record levels, and the price cap on energy bills meaning they couldn’t even recover their costs from customers. The […]
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences”
Distributed energy resources – the risk and opportunity for Australian Utility Companies of leveraging technology and delivering “service experiences” Introduction Technology is changing the way businesses and companies operate and connect with customers. The energy sector is no different. The energy giants have also adopted newer technology and digitalisation in production, deployment, grid management and […]
Celebrating Growth – Salama Collisen
15 Dec 2021 Celebrating Growth – Salama Collisen Meet Salama Collisen, a Sigma veteran who has been with us since our humble beginnings in 2011. In 2008 she matriculated top of her school. Due to financial difficulties, she had no choice but to start working to support her family. Salama has held various management roles […]
Celebrating Growth – Nathan
15 Dec 2021 Celebrating Growth – Nathan Meet Nathan, One of our newly appointed operations managers for our “Proof of Concept” campaigns. Nathan joined the contact centre industry in 2016 when he decided to take a break from his education degree. Within weeks of joining the industry, Nathan became a “Subject Matter Expert” and played […]
Celebrating Growth – Jean Pierre Hansen
15 Dec 2021 Celebrating Growth – Jean Pierre Hansen Jean Pierre Hansen is one of our newly appointed Operations Managers. His Career in the BPO industry began in 2012 and in less than a year he became a Team manager. JP used his leadership position as a tool to represent, empower and challenge the narrative […]